LEGAL NOTICE AND GENERAL CONDITIONS OF USE
In compliance with Organic Law 15/2003, of December 18, we inform you that evenia.ed (hereinafter, the “Web”) is a domain name owned by MF INTERNACIONAL S.L (hereinafter, “EVENIA INTERNACIONAL”), with registered office at Av. Príncep Benlloch, 43, 1º1ª AD 500 Andorra la Vella, Principat d’Andorra, and registered in the “Registre Societats Mercantils” no. 15.056, Llibre S-221, Poli 161-170, NRT-L-710214-X.
The purpose of this document is to regulate the conditions of use of the Website (hereinafter, the “General Conditions”) and safeguard the protection of its users. The terms “You” and “User” are used to refer to persons and/or entities that for any reason may access this website.
EVENIA INTERNACIONAL provides through the Web (and its other official websites), information and services related to our services, such as Travel Reservation , activities, image gallery, Customer Service and various promotions in constant evolution (hereinafter, the “Services”).
The use of the Web and / or its services, grants you the condition of user and will imply the full and unreserved acceptance and validity of each and every one of the General Conditions contained in the latest updated version of these conditions of use, so users will be aware of the importance of reading them every time they visit the Web.
Log in. The login as a user is completely free, and is a condition required to be able to contract the services through the Web (in the section “MY ACCOUNT”). In the login process, the user will be asked for certain data to carry out the contracting of the different services.
Username and password. If the user decides to log in to the Web, he will be asked for a username and password, in the terms described in the Privacy and Data Protection Policy.
Age. The user declares that he is of legal age (over 18 years old) and has the necessary legal capacity to contract the services. Additionally, the user declares that he accepts to be bound by these General Conditions of Use, which he declares to understand and accept.
Minors. In the event that the user is a minor, he will require the authorization of his parents or guardians to be able to contract the services of the Web by presenting the relevant documents (including, but not limited to it, email attaching a duly signed letter of authorization, providing a photocopy of the DNI or Passport, or its delivery by fax), that EVENIA INTERNACIONAL would request for this purpose prior to the contracting of the services.
In accordance with article 5 of Organic Law 15/1999 on Data Protection and its implementing regulations, the user expressly consents that the data provided during the provision of services, either during the booking process or through the contact form to request any information, be collected and processed in an automated file owned by MF INTERNACIONAL S.L., with address at Av. Príncep Benlloch, 43, 1º1ª AD 500 Andorra la Vella, Principat d’Andorra.
The purpose of this treatment is to provide the user with an optimal service as a client and, in the event that the user can contract our services, comply with the requirements of billing and payment, accounting and auditing of the company, statistical analysis, as well as carry out satisfaction surveys and commercial communications by email, mobile or telemarketing of evenia’s products and services. INTERNATIONAL, on services offered through the website of EVENIA INTERNACIONAL that you can consider as interesting for the user since they are similar to those contracted. If the user does not wish to receive commercial communications by email, the user may contact EVENIA INTERNACIONAL in writing to the Marketing Department at the postal address indicated above in writing or by email to the address email@example.com identifying himself properly (and including the reference “Re. Data Protection”).
Additionally, the user may exercise their rights of access, rectification, cancellation and opposition by written communication, attaching a photocopy of the DNI or equivalent identification document, writing to the Marketing Department at the postal address indicated above or by email to the address firstname.lastname@example.org properly identifying themselves (and including the reference “Re. Data Protection”).
In the same way, the user expressly consents that the data provided and those that may be collected during the provision of the service are transferred to companies of the EVENIA Group (in accordance with the following regulations, for the effective provision of the contracted service (aspects of billing and management of the reservation) and for the delivery of commercial communications of (i) the products and services of EVENIA INTERNATIONAL and the companies of the EVENIA Group (located in Andorra) and Spain, countries of the European Union and abroad) of sectors similar to those contracted; as well as (ii) products and services of third parties (located in Andorra, countries of the European Union and abroad) of sectors similar to those contracted.
EVENIA INTERNACIONAL guarantees the adoption of the appropriate measures to ensure the confidential treatment of said data and will adopt the necessary measures to avoid its alteration, loss, treatment or unauthorized access, considering at all times the state of technology in accordance with the legislation in force in Andorra on the protection of personal data.
A cookie is a very small file that a web server can save on the hard drive of any computer to store any type of information about the user. It can only be read by the website that sent it to the computer.
EVENIA INTERNACIONAL may also record IP addresses to diagnose any problems with our server, to manage our website and to analyse user trends.
For more information about the cookies used by EVENIA INTERNACIONAL and how to disable them, click on the following link: COOKIES POLICY. (link cookies)
EVENIA INTERNACIONAL will not disclose your personal data to any third party, except as established in the previous sections.
EVENIA INTERNACIONAL guarantees that it will treat your personal data confidentially, as well as that the server on which the data will be stored and processed has the security measures established in the Spanish data protection regulations.
7.1. Use of the Web: The user undertakes to use the Web and any services made available through the Web in accordance with the Law, morality, good customs and public order, as well as with the provisions of these General Conditions. Consequently, the user undertakes not to use the Website or the services for purposes or effects that are illicit and/or contrary to the provisions of these General Conditions, for purposes or effects that may injure the rights and/or interests of third parties or that may otherwise damage the Website or prevent its normal use or the services accessible through the Website. In this sense, in the event that the user cannot respect these General Conditions, EVENIA INTERNACIONAL reserves the right to immediately suspend the user account (in the event that the user may have an account), being EVENIA INTERNACIONAL also authorized to deny access to the service.
7.2. Contracting Procedures: Users must access the Website either directly through the Website or subscribed to the EVENIA INTERNACIONAL newsletter service to receive commercial communications and may also register individually and create a personal account on the Website, where the list of contracted services and personal data of the users and other functionalities will be stored in the “MY ACCOUNT” section.
Users, after selecting a specific service published on the Web, may formalize the reservation process of said service. The user will receive a confirmation email indicating the status of his purchase order (confirmation, request for modification or cancellation of the service). This email will serve as a receipt for your reservation/service.
Any reservation will be considered contracted when the user clicks on the acceptance document of the reservation. The confirmation of the reservation is made at the time of delivery to the user by email by EVENIA INTERNACIONAL of an acknowledgment of receipt and confirmation of the reservation email, which will take place within twenty-four (24) hours from the receipt of the formalization of the reservation of the service by the user. If the user does not receive any email within this period, the user must immediately contact EVENIA INTERNACIONAL in order to resolve the situation as soon as possible.
7.3. Guarantee: The reservation is confirmed and guaranteed within 24 hours by credit card. If the user cannot attend the hotel without prior notice, the first night of stay (VAT and taxes included) or not, the amount agreed in accordance with the particular conditions of the reserved rate, will be charged.
7.4. Termination of the contract or cancellation of the reservation: The credit card is only a means of guarantee. The cancellation of the reservation by the users will not cause any early cancellation fee, provided that the cancellation is made before the time established in the conditions of each rate. After this period, EVENIA INTERNACIONAL will charge as compensation the cancellation fees, which will be equal to the amount of the first night (VAT and taxes included) or those established in the conditions of each rate. In case of early departure before the contracted dates, EVENIA INTERNACIONAL may charge a penalty amount (60% of the rest of the stay for departures of two or more days or 100% if the departure is one day in advance).
7.5. Prices for services rendered.
Prices are only valid in writing and for the period indicated in each offer. In the event that justified reasons are observed or if justified, EVENIA INTERNACIONAL reserves the right to modify these rates without prior notice. The prices of the reservation will be indicated during the booking process. The prices are included in the VAT, without prejudice to the fact that additional taxes may also be applied in accordance with the local regulations in force in each country or autonomous community. Such local taxes will be paid directly at the hotel. The user will receive a confirmation email, specifying the contracted offer and the corresponding price (plus VAT), which will be visible in the user account.
The services do not include transportation to the reserved hotel, which will be under the reasonableness of the user, to the place where the service will be provided, unless any specific offer (flight and trip) so determines, in which case the conditions established for said offer will apply.
Users should note that regardless of the currency of presentation on our website, all transactions in www.evenia.ad are contracted in Euros and the exchange rate shown in other currencies are only for informational purposes with no contractual value. No claim for currency differences will be accepted.
7.6. Payment: Once users have decided to contract a service offered on the Web, they will be asked for a series of data for their effective reservation and contracting and, according to the contracted offer, users will be able to choose between the following payment options:
7.7. Errors. EVENIA INTERNACIONAL will not be responsible for errors caused in the reservation when the data provided by the user may be incorrect, incomplete or inaccurate and any problem or expense associated with said problem or its resolution will be the sole responsibility of the user.
Please note, in case of computer error, error in the payment gateway and / or error in the reservation process EVENIA INTERNACIONAL reserves the right to cancel, without prior notice or notice, the reservation without being entitled to any compensation.
7.8. Cancellation and modification/Extension of reservation of Services. The user may cancel or extend the reservations of services accepted and confirmed by EVENIA INTERNACIONAL, provided that the offer allows it and considers the applicable regulations. This information will be provided to the user in the offer and, where appropriate, in the Particular Conditions of the same.
EVENIA INTERNACIONAL makes available to the user, in the “MY ACCOUNT” section of the Web, the procedure established in the “MY RESERVATIONS” section, in which the reimbursement and / or cancellation management costs are adequately described. The cost of extending/modifying any service reservation will be specified appropriately for each particular case.
In the event that the user may have paid in advance for the services contracted through the Web, the User will be entitled to a full refund of the price paid (deducting the management costs duly identified in the contracting of the service), provided that the user has proceeded to the cancellation within the cases previously foreseen. EVENIA INTERNACIONAL will refund this amount to the user by means of a transfer within the next 30 days.
EVENIA INTERNACIONAL will not be responsible for the expenses caused by any dismissal without observing the steps established in this procedure.
Any information contained in the Web, its graphic design and linguistic code is protected by copyright and other intellectual property rights. Without prejudice to what is regulated in these conditions of use, the distribution, modification, assignment, public communication, reproduction or any other act of part or all of the information published on said page will not be allowed without the prior authorization of EVENIA INTERNACIONAL. Any reproduction or copy, distribution or publication without the prior written authorization of EVENIA INTERNACIONAL is prohibited . Authorization to reproduce may be requested at the e-mail address email@example.com
Right to modify the General Conditions and the Disclaimer.
9.1. Modification: EVENIA INTERNACIONAL reserves the right to modify these General Conditions informing the user of the modifications made through the Web. For these reasons, the user must periodically visit the latest version published on the Web, which the user will accept in any new connection to it. Such amendments shall apply only from the date of their entry into force. In any case, prior to any contracting of any service offered on the Web, the User will be obliged to accept both the General Conditions at all times in force, and, where appropriate, the corresponding particular conditions of the contracted service. In case of conflict or inconsistency between the General Conditions of Use and the particular conditions, the latter will prevail.
9.2. Guarantees and Responsibility: EVENIA INTERNACIONAL does not guarantee the viability, availability or continuity of the service made available to the user, so EVENIA INTERNACIONAL excludes any liability for damages caused by any lack of availability or continuity of its website or its services, although EVENIA excludes any liability for damages caused by any lack of availability or continuity of its website or services, although EVENIA INTERNACIONAL will try to provide, to the extent of its possibilities, technical assistance to the affected persons, as well as to immediately restore the interruption, making available to the user, to the extent of its possibilities, alternative means.
EVENIA INTERNACIONAL is exempt from any liability that may arise from the content of the opinions or public comments published on its website and made by users.
In the event that the Web may be sent through links or advertising to web pages of third parties, EVENIA INTERNACIONAL does not undertake to control and does not control, approve or previously adopt as its own the services, contents, data, files, products and any material existing on the page or web pages of third parties. Therefore, EVENIA INTERNACIONAL in no case will be responsible for the legality of the contents of these pages, respect for legality, morality, good customs and public order, the contents, as well as the foregoing not harming any right of third parties, among others, being under the responsibility of said third party. The existence of any hyperlink does not imply any type of relationship between EVENIA INTERNACIONAL and the owner of the website on which it can be established.
Such users or third parties who intend to establish a hyperlink with the Web, must obtain the prior written authorization of EVENIA INTERNACIONAL, as well as guarantee that the hyperlink only allows access to pages or services of the Web, but does not make, among others, reproduction of contents, deep-links, browsers, inaccurate or incorrect statements about the contents of the Web. Unless these signs are part of the hyperlink, the user must guarantee that the website, on which the hyperlink can be established, does not contain trademarks, trade names, establishment signs, names, logos, slogans or any type of distinctive sign belonging to EVENIA INTERNACIONAL.
If any clause of these General Conditions could be declared totally or partially null or ineffective, said nullity or ineffectiveness will only affect said null and ineffective provision or part of it, the Remaining General Conditions remaining in force, considering said provision or part of it excluded.